WellSpan Health

Clinical Improvement Supervisor - Quality and Clinical Improvement - Day

Location: WellSpan Health, York, PA

Schedule: Full Time

Sign-On Bonus Eligible

Remote/Hybrid

Regular

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General Summary

Performs a variety of duties including, but not limited to; Supervision, direction, workflow management, work distribution, time management (Kronos), and performance development of the Clinical Improvement team and primary contact for publicly reported data agencies. Works collaboratively with the Service Lines, Clinical Effectiveness Teams (CET), and the Hospitals in continuous quality improvement for excellent patient care. Quality Assurance for all reportable data results through qualitative and quantitative analyses to confirm findings accuracy. Presents data in appropriate formats. Coordinates departmental activities in order to meet all deadline requirements.

Duties and Responsibilities

Essential Functions:

• Oversees and supervises data abstraction and related clinical information collection, with assessment of workflow.

• Develops, designs and maintains new policy, procedure or workflow, based on management assessment and unit business need.

• Acting as subject matter expert, enters or retrieves data from various computer programs associated with the data abstraction, registry and performance improvement work for Clinical Improvement.

• Clinical data analyses to determine recommendations for improvement of patient care delivery, identify opportunities for improvement and achieve desired patient outcomes.

• Develops process and methodology to perform structured audits and related quality assurance of abstracted records and any dashboard reporting from Clinical Improvement data. Documents and reports results.

• Supervision of the compilation and preparation of data for timely reporting.

• Evaluates procedures, resolves problems and implements changes to improve performance, employee satisfaction and care quality.

• Training and/or training coordination for all new Clinical Improvement staff.

• Resolves errors identified, communicates resolution or solution.

• Establishes data bases as needed by the Clinical Improvement Team.

• Interacts with vendors as needed, handling contract review and amendments for signature by the CIO.

• Works as one and collaboratively with all WellSpan departments as it relates to data informatics and reporting requirements, including System leadership.

• Collaborates with appropriate Service Lines and Hospital teams for any identified problems and/or outcomes for further investigation or recommended action.

• Leads and participates as a professional team member in clinical data discussions by attendance and active, thoughtful participation in Clinical Effectiveness Teams, Meaningful Use, Utilization and/or other practice specific meetings or discussions for the purpose of clinical improvement.

• Provides a mentor and leadership role for data abstraction as a subject matter expert, and through independent or team analysis, leads in performance improvement efforts and processes.

• Carries a case load for data abstraction, as needed to meet reporting deadlines.

Common Expectations:

• Provides excellent, timely and high-quality service to internal and external customers.

• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards

• Promotes and supports professional growth and development through participation in educational programs, current literature, in-service meetings, and workshops.

• Meets data filing and/or reporting/submission timelines and deadlines, ensuring highest quality assurance.

• Leads and Participates in Performance Improvement projects to enhance quality and streamline workflow.

• Fosters teamwork; and practices fiscal responsibility through improvement and innovation.

• alternate work and meeting locations

Qualifications

Minimum Education:

• Bachelors Degree Required

Work Experience:

• 5 years Experience in the healthcare/data field. Required and

• Supervisory experience in healthcare/data field. Required

• Healthcare quality assurance/data abstraction/data registry or experience in a managed care setting. Preferred and

Licenses:

• Registered Health Information Administrator Upon Hire Preferred or

• Certified Health Data Analyst Upon Hire Preferred or

• Certified Professional in Healthcare Quality Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Medical record abstracting & coding.

• Database & advanced Microsoft Office or other computer skills absolutely required.

• Excellent professional written and verbal communication skills.

• Excellent teamwork skills.

• Knowledge of appropriate tools & methodologies.

• Knowledge of medical terminology.

• Ability to work independently and as an integral part of a collaborative team.

• Knowledgeable in the application of performance improvement models.

• Able to conceptualize and convey the importance/impact of data integrity in terms of patient management, study results, cost efficiency, quality of service, and the goals of clinical improvement.

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You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.