WellSpan Health

Director of Operations - Primary Care Dallastown Medical Center

Location: WellSpan Health, Dallastown, PA

Schedule: Full Time

Schedule

Dayshift hours, accommodating meetings as needed between the hours of 0700-1700. Some practices are open Saturdays; the selected candidate may be contacted off-hours as part of an as-needed escalation path.

Travel required between 11 Primary Care practices within York County as well as Primary Care Service Line leadership events.

General Summary

Under the direction of the Vice President - Operations, Primary Care Service Line, provides leadership and oversight to Service Line practices to ensure patient centered delivery of affordable, effective, quality, health care services. Responsible for overall practice operations, patient experience, employee engagement, budgeting and financial performance. Performs a variety of leadership duties including participating in strategic planning and implementation, and performance improvement activities that affect the Service Line.

Duties and Responsibilities

Essential Functions:

• Works collaboratively with Physician leadership and Clinical leadership to assure effective two-way communication between physicians, APCs, staff, and administration. Actively communicates with the workforce to ensure that they are informed and appropriately involved in operational changes. Fosters growth in the culture to include system-wide collaboration.

• Coordinates with Corporate support areas within WellSpan (e.g., Quality & Safety, call center, billing) to ensure alignment of communication and operations.

• Working with direct reports, addresses issues related to facilities, equipment and supplies. Provides oversight and assesses plans for space and capacity constraints.

• Oversees disaster preparedness.

• Provides leadership to new facility design and renovation projects, using designs that will increase provider efficiency and provide a positive patient experience.

• Provides overall management of practices within the Service Line, with a focus on providing high quality patient care, and excellent patient/family experience.

• Leads the integration of newly acquired practices.

• Measure cost, patient satisfaction and outcomes to guide continual improvement of processes. Develops policies and standards as needed. Evaluates areas of opportunity and tests innovative ideas using Lean methodology.

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

• Coordinates with other members of Service Line Leadership in the development of Practice Manager annual performance goals and objectives to ensure they align with the organization's mission and vision.

• Hires and supervises managers and evaluates work performance. Responsible for the direct supervision of managers and/or other staff with a direct reporting relationship. Responsible for the indirect supervision of overall staff.

• In collaboration with Service Line leadership, identifies physician/APP staffing needs. Actively participates in the recruitment, onboarding, and orientation of new physicians/APPs.

• Collaborates with system leaders to assess workforce needs and to recruit, and orient new staff.

• Initiates or makes recommendations for training, continuing education, and personnel actions. Ensures appropriate staffing quality and skill mix based on best practice.

• Responsible for financial performance of assigned areas, including budget, revenue cycle, and expense control. Supports practice leadership to achieve budget and ensure compliance with regulations, billing, and collection policies.

• Reviews and monitors monthly productivity and financial reports to identify trends and resource concerns, recommending opportunities for improvement.

• Establishes, leads and participates in workgroups/committees as needed. Communicates goals, plans, activities and progress with Operational and Clinical leadership across the Service Line leadership. Ensures spread of learning and improvement as appropriate.

• Ensures compliance with all applicable federal and state regulations.

• Applies principles of Lean Daily Management System (LDMS) and performance improvement to optimize practice operations.

• Effectively communicates to allow information to flow freely to support a well-informed workforce.

• Assists in the development and implementation of strategic plans to enhance provision of patient care within the service line.

• In collaboration with Senior Director of Operations and IT, participates in the planning and implementation strategies for new IT initiatives, as needed. Ensures compliance with all policies and procedures as established by the WellSpan Information Technology Leadership Team.

• Participates in development of the operating plan and serves as owner of specific initiatives. Develops implementation plan and process, communicates with peers and managers, and is responsible for tracking progress toward achieving defined outcomes.

• Communicates operational issues that need Service Line leadership support for resolution in a timely and effective manner. Effectively communicates to allow information to flow freely to support a well-informed workforce.

Common Expectations:

• Coordinates and integrates services within the department/service line/entity and with other departments/entities. Participates in the selection of outside services as needed.

• Continuously assesses and identifies areas for possible performance improvement within the hospital. Maintains appropriate quality control/assessment programs.

• Reviews and recommends staffing levels, selects and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.

• Ensures compliance with all applicable federal and state regulations.

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation

Qualifications

Minimum Education:

• Bachelor's Degree Required

• Master's Degree Preferred

Work Experience:

• Five years of experience in the leadership of Medical Group practices; multiple location experience preferred

• Strong customer service and communication skills.

Knowledge, Skills, and Abilities:

• Excellent communication, interpersonal, managerial and computer skills

Other

• Must possess a valid driver's license in the current state of residence. Driving record must meet requirements established by WellSpan Risk Management.

Benefits Offered:

• Comprehensive health benefits

• Flexible spending and health savings accounts

• Retirement savings plan

• Paid time off (PTO)

• Short-term disability

• Education assistance

• Financial education and support, including DailyPay

• Wellness and Wellbeing program

• Caregiver support via Wellthy

• Childcare referral service via Wellthy

Apply Now

You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atcareers@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.